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Specialist I, Client Support at Grow Therapy - ApplyBlast

Specialist I, Client Support

Grow Therapy

1 day ago

4.5 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The Specialist I, Client Support role at Grow involves providing empathetic and accurate assistance to clients and providers navigating the Grow Therapy platform, addressing technical issues, insurance coverage questions, and billing inquiries. This fully remote position requires balancing quality with efficiency while translating complex information into clear, accessible language for customers. The role focuses on taking ownership of customer experiences, identifying opportunities for process improvement, and collaborating with internal teams to enhance overall service delivery.

Responsibilities

Deliver exceptional customer experiences through live chat, messaging, and phone support
Resolve complex customer issues related to insurance, billing, and platform usage
Document customer interactions and collaborate with internal teams to improve support processes

Skills

About Grow Therapy

growtherapy.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2020

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Grow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.