Specialist II

Local corporate IT representative responsible for providing hands-on technical support and escalation for end-user technology including desktops, laptops, mobile devices, printers, and network peripherals. The role includes training and knowledge transfer to support staff, participating in hardware roadmap planning and product testing, and keeping local management informed on technology health and compliance. The position also manages service requests and acts as the local point of contact for after-hours and on-call incidents.