Specialist, Legal Operations

Twilio(25 days ago)

RemoteFull TimeSenior$90,800 - $113,500Legal Operations

About this role

Twilio is hiring a Legal Operations Specialist (Knowledge Management Lead) to manage and scale the Legal team’s knowledge management program and serve as a key operational partner to legal functions. The role reports to the Senior Director, Legal Operations and supports legal technology initiatives, vendor and subscription management, and ongoing process and documentation improvements. The position emphasizes using AI and pragmatic, scalable solutions to increase efficiency across the Legal team.

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Required Skills

Knowledge Management
Process Improvement
Legal Technology
Change Management
Documentation
Vendor Management
eBilling
Matter Management
AI
LLMs

+9 more

Qualifications

Bachelor’s Degree

About Twilio

twilio.com

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.