Specialist, MXO Drive Support
DoorDash Mexico(1 month ago)
About this role
A Specialist on the Drive Escalated Support team at DoorDash who helps ensure merchant satisfaction by addressing complex, high-visibility issues and representing the company to merchant partners. The role supports merchants across the United States, Canada, and Australia via live channels and partners closely with cross-functional teams to surface insights and improve merchant experience. The position requires in-office presence at the Tempe corporate office and schedule flexibility, including evenings, weekends, and holidays.
Required Skills
- Escalation Management
- Troubleshooting
- Stakeholder Collaboration
- Data Analysis
- SQL
- Google Sheets
- Salesforce
- De-escalation
- Call Management
- Process Improvement
+2 more
Qualifications
- Bachelor's Degree
- Associate's Degree
- Equivalent Work Experience (4+ Years)
About DoorDash Mexico
careersatdoordash.comNew Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.