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Specialist, Parts at RXO - ApplyBlast

Specialist, Parts

RXO

5 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Specialist, Parts at RXO delivers exceptional service to customers and drivers, supporting Key Performance Indicators (KPIs) and ensuring accurate updates related to shipments, forecasts, and schedules.

Responsibilities

Support customer with Key Performance Indicators (KPIs) and ensure accurate updates related to shipments, forecasts, and schedules
Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
Answer incoming supplier calls/emails and collaborate with customers to escalate issues
Update/create standardized process documents and facilitate conference calls with suppliers/customer
Collaborate cross-functionally with other departments within GM CCA, including engineering, logistics, product development, supplier quality, and purchasing

Skills

Qualifications

1 year of experience dealing with high phone/email volume in a deadline-driven environmentExperience with Microsoft OfficeExcellent verbal and written communication skillsStrong supplier and customer interaction experienceBasic computer skills