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Specialist, Premium Support (Spanish/English) at Airbnb - ApplyBlast

Specialist, Premium Support (Spanish/English)

Airbnb

3 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Airbnb is seeking a Specialist, Premium Support to provide exceptional, end-to-end customer service to key community members, including the Luxury segment, from a remote location in Ireland. The role involves managing complex cases across multiple channels, resolving high-priority issues, and fostering strong relationships with users while adhering to strict hospitality standards. Candidates must be fluent in English and Spanish and possess strong problem-solving abilities to handle ambiguous situations in a fast-paced environment.

Responsibilities

Manage complex customer cases to ensure complete resolution and satisfaction
Interact with guests and hosts via live chat, phone, and social platforms
Provide personalized support to the Luxury segment and key community members
Collaborate cross-functionally with senior stakeholders to resolve conflicts
Document best practices and provide insights for team continuous improvement

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.