Specialist Product Support
FourKites
About this role
Specialist on the Product Support team providing advanced technical support for FourKites' B2B SaaS supply chain platform, resolving complex issues and advising a diverse set of customers from enterprise shippers to small carriers. The role also owns internal support documentation strategy and execution, ensuring accurate, accessible knowledge and continuous improvement across the support organization.
Skills
Qualifications
About FourKites
fourkites.comFourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.
Recent company news
Supply Chain DigitalManifest Vegas: Q&A with FourKites' Sree Mangalampalli
12 hours ago
Heavy Duty TruckingFourKites Recognized by Frost & Sullivan
3 days ago
Logistics ViewpointsFourKites Launches Loft: AI Platform to Orchestrate Enterprise Systems with Real-World Intelligence
1 week ago
Built InFourKites Careers, Perks + Culture
Dec 18, 2025
Yahoo FinanceFourKites Recognizes Ardent Mills, Kimberly-Clark, The Coca-Cola Company and Others for Outstanding Achievements in Supply Chain Transformation
Aug 28, 2025
About FourKites
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FourKites.
Salary
$102k – $135k
per year
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