Specialist Product Support
FourKites(1 month ago)
About this role
Specialist on the Product Support team providing advanced technical support for FourKites' B2B SaaS supply chain platform, resolving complex issues and advising a diverse set of customers from enterprise shippers to small carriers. The role also owns internal support documentation strategy and execution, ensuring accurate, accessible knowledge and continuous improvement across the support organization.
Required Skills
- Salesforce
- Log Analysis
- Troubleshooting
- SQL
- Splunk
- Datadog
- AWS
- Azure
- REST APIs
- Postman
+12 more
Qualifications
- Bachelor's Degree
About FourKites
fourkites.comFourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.