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Specialist Technical Support Engineer (AI Solutions) at NICE - ApplyBlast

Specialist Technical Support Engineer (AI Solutions)

NICE

2 days ago

3.8 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Specialist Technical Support Engineer (AI Solutions) provides senior-level L2/L3 engineering support for AI-powered solutions in production environments, combining deep troubleshooting expertise with software engineering capabilities. The role involves diagnosing complex incidents, performing root-cause analysis, implementing code-level fixes, and improving platform reliability for agentic AI applications and cloud infrastructure. This position requires partnering with architects, developers, and business stakeholders to ensure high availability and performance of critical AI solutions.

Responsibilities

Provide senior-level L2/L3 engineering support for AI-powered solutions
Diagnose complex incidents and perform root-cause analysis
Implement code-level fixes and improve platform reliability

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.