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© All Rights Reserved. ApplyBlast.com
Capacity
The Speech Analytics Analyst partners with customers to configure and leverage a speech analytics platform, turning call data into actionable insights for areas such as customer care, sales, quality, compliance, operations, and marketing. The role involves identifying key call events, validating data quality, creating dashboards and reports, and communicating findings to drive continuous improvement of the customer engagement model.
Headquarters
University City, Missouri, United States
Company Size
51-200 employees
Founded
2017
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist, and post-interaction automation for contact centers. It connects knowledge, data, and systems through an AI Knowledge Orchestration Layer to automate customer interactions across voice, chat, SMS, and email channels, while also enabling outbound campaigns and conversation intelligence. Organizations use Capacity to reduce support costs, improve customer satisfaction, and scale their support operations more efficiently.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Capacity.
39% below the average for this role