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Sr. Associate, Client Engineering at Glia - ApplyBlast

Sr. Associate, Client Engineering

Glia

11 days ago

4.2 on Glassdoor

Mexico City, Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

Glia is seeking a Sr. Associate, Client Engineering to join its Client Engineering team in Mexico City. This role focuses on resolving complex technical problems for customers and partners, providing proactive guidance, and ensuring secure, scalable integrations using Glia's Banking AI platform. The position requires strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering positive customer experiences.

Responsibilities

Resolve complex technical problems and provide proactive guidance to customers
Set up complex technical integrations with customer developers and architects
Troubleshoot bugs and defects raised via Service Desk or virtual channels

Skills

Qualifications

Bachelor's Degree in Software Engineering, Computer Science or equivalent

About Glia

glia.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2012

View Profile

Glia is an AI-powered contact center platform that helps organizations upgrade customer experience by unifying digital and voice channels in a single solution. It provides AI automation, agent assist, and analytics to automate routine work, support agents in real time, and surface insights across every interaction. Enterprises use Glia to streamline omnichannel engagement, reduce handle times, and deliver more consistent, measurable service.