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Sr. Associate, Client Experience at LSEG - ApplyBlast

Sr. Associate, Client Experience

LSEG

4 months ago

3.7 on Glassdoor

London, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

The Client Experience Senior Associate at LSEG manages relationships with small to mid-sized accounts, acting as a trusted post-sales partner to drive retention and value. This role combines data-driven analysis with proactive client engagement to identify expansion opportunities and improve product usage. Working closely with sales and internal teams, the associate ensures clients derive maximum insight from financial data solutions while balancing internal feedback loops.

Responsibilities

Manage daily contact and relationships for a defined portfolio of client accounts
Analyze client usage metrics and performance data to identify retention risks and growth opportunities
Partner with sales teams to support renewals and identify logical expansion possibilities
Deliver structured client engagements including reviews and tailored demonstrations
Coordinate cross-functionally with product and operations teams to resolve client issues