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Sr Associate Customer Experience & Insights at Amgen - ApplyBlast

Sr Associate Customer Experience & Insights

Amgen

4 months ago

3.6 on Glassdoor

Colombia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Associate Customer Experience & Insights professional supports Amgen's mission to serve patients by optimizing end-to-end Order-to-Cash operations and elevating customer satisfaction. The role involves building strong customer relationships, managing feedback listening posts, and ensuring service excellence across various channels. Additionally, the incumbent acts as a subject matter expert to identify improvement opportunities, champion best practices, and collaborate cross-functionally to deliver a seamless customer journey.

Responsibilities

Build and maintain strong customer relationships to understand evolving needs
Supervise customer sentiment across channels to identify service enhancement opportunities
Document controlled operational procedures and ensure compliance with standard processes
Collect and analyze customer feedback data to generate actionable insights and recommendations
Collaborate with Marketing, Sales, and Supply Chain teams to address experience gaps

Skills

Qualifications

Master's degreeBachelor's degree with 6 months experienceAssociate's degree with 2 years experienceEnglish proficiency

About Amgen

amgen.com

Headquarters

Thousand Oaks, California, United States

Company Size

10001+ employees

Founded

1980

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Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.