Sr. Call Center Rep - Escalations Experience - $30/hour
SEFCU(2 months ago)
About this role
The Member Advocate provides trusted, empathetic support to members, blending financial expertise with a hospitality-driven approach to deliver world‑class service. The role handles inbound calls, chats, and emails, resolves issues at first contact, and educates members on products to enhance financial wellness. It also collaborates with teammates and continuously seeks ways to improve service delivery.
Required Skills
- Customer Service
- Problem Solving
- Digital Fluency
- Compliance
- Communication
- Empathy
- Product Knowledge
- First Contact Resolution
- Team Collaboration
Qualifications
- Associate's Degree
- Lending Certification
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
View more jobs at SEFCU →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at SEFCU
Similar Jobs
Sales Advisor (Montego Bay- Fulltime) 2025
Philip Morris International(3 months ago)
Member Experience Advocate - Call Center
GTE Financial(19 days ago)
Customer Service Advisor (Montego Bay- Fulltime) 2025
Philip Morris International(1 year ago)
Call Center Sales Representative – Hybrid
AT&T(4 days ago)
Call Center Representative - Hybrid
OysterLink(3 months ago)
Associate, HR Ops Contact Center
The Travelers Companies(13 days ago)