Sr. Client Relationship Manager

The Sr. Client Relationship Manager serves as the primary relationship manager for a portfolio of mid to high complexity commercial insurance clients, overseeing programs, renewals, retention, and strategic partnerships. This role applies advanced insurance expertise to lead multi-year renewal strategies, analyze complex coverage trends, and provide proactive guidance to strengthen client satisfaction. Operating with a high degree of independence, the position collaborates with internal teams and carriers to ensure exceptional service delivery and resolve escalated service issues.