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Sr. Cloud Service Manager at OpenText - ApplyBlast

Sr. Cloud Service Manager

OpenText

4 months ago

3.6 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Sr. Cloud Service Manager serves as the primary relationship owner for OpenText Cloud Managed Services accounts, acting as a trusted advisor to ensure customer success and maximum ROI. This role involves overseeing operational health, managing escalations, conducting strategic planning, and facilitating cross-functional communication to drive digital transformation outcomes.

Responsibilities

Oversee overall success management of assigned Cloud Managed Services accounts
Develop and execute Customer Success Plans with clear governance models
Manage high-impact escalations and facilitate root cause analysis across teams
Provide regular status reports on timelines, risks, and milestones to stakeholders
Nurture long-term relationships with senior decision-makers and internal partners