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Sr Contact Center Performance Development Designer - Remote at velera - ApplyBlast

Sr Contact Center Performance Development Designer - Remote

velera

4 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

A Senior CC Performance Development Designer at Velera designs and implements measurable training solutions to close knowledge gaps within the contact center operations team. The role involves collaborating with subject matter experts to create engaging learning experiences, coaching representatives, and driving operational excellence through continuous performance improvement strategies.

Responsibilities

Design and develop engaging training programs
Identify knowledge gaps within operations teams
Conduct coaching and counseling sessions
Analyze performance reports for improvement
Create user-friendly job aids and guides

Skills

Qualifications

High School Diploma or G.E.D.Degree in Instructional DesignCertification in Instructional Design

About velera

velera.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Velera provides payments and financial technology solutions for credit unions and other financial institutions. The company offers services spanning card processing, digital banking, lending, contact center support, and client growth solutions to help members and institutions operate more effectively. Velera operates in the financial services and fintech industry.