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Sr. Content Manager, Learning & Enablement at Hi Marley - ApplyBlast

Sr. Content Manager, Learning & Enablement

Hi Marley

2 months ago

4.9 on Glassdoor

Boston, Massachusetts, United States

Hybrid

Full Time

Senior

1 applicant

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About this role

The Sr. Content Manager, Learning & Enablement will own the end‑to‑end lifecycle of enablement content, auditing existing materials, governing standards, and creating new instructional resources. This senior individual‑contributor role focuses on designing effective learning content, maintaining the Help Center, and supporting release enablement without managing a team.

Responsibilities

Audit and govern enablement content across channels
Design and create high‑impact instructional enablement materials
Maintain and improve the customer‑facing Help Center

Skills

About Hi Marley

himarley.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2017

View Profile

Hi Marley is a conversational customer communication platform built for the insurance industry that modernizes claims and service interactions through two‑way texting, messaging, automation, and AI. It connects with carriers’ existing systems (claims platforms, CRM, telephony) to automate routine tasks, route conversations, and surface data for faster resolution. Insurers and brokers use Hi Marley to shorten claim cycle times, improve customer satisfaction, and reduce operational costs by turning fragmented communications into tracked, measurable workflows.