Sr Customer Care Performance Analyst

The Senior Customer Care Performance Analyst supports the Supply Chain Digital Enablement team by developing and maintaining key performance indicators, analytical capabilities, and data products for the customer care program. The role involves collaborating with stakeholders to create scorecards and dashboards, analyzing results to identify improvement opportunities, and providing actionable insights to enhance supply chain and distributor performance. This position focuses on driving long-term change and improving customer service through advanced analytics and data visualization.