Sr Customer Experience Manager- Customer Journey| Multiple Openings
T-Mobile(7 days ago)
About this role
This role is responsible for developing and executing customer experience strategies to improve service delivery across multiple channels. It works closely with senior management to align initiatives with organizational goals and focuses on process optimization and project rollouts to enhance overall customer satisfaction and operational efficiency.
Required Skills
- Customer Journeys
- Process Optimization
- Cross Functional Leadership
- Root Cause Analysis
- Microsoft Excel
- Microsoft PowerPoint
- SQL
- Customer Retention
- Strategic Planning
- Operational Efficiency
About T-Mobile
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