Customer Quality Sr. Specialist

alliancehg

2 months ago

Mexico City, Mexico

Hybrid

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Quality Specialist analyzes customer feedback from surveys and other channels to drive improvements in customer satisfaction and the overall sales and service experience. The role focuses on implementing projects and technologies that enhance customer centricity and service excellence across the dealer network. Based in Mexico City, the position supports continuous improvement initiatives and cross-functional collaboration.

Skills

Qualifications

Bachelor’s Degree in Administration, Marketing or Business

About alliancehg

alliance.nyc

The Alliance is a New York City-based nonprofit, formerly known as the Alliance for Positive Change, dedicated to supporting people affected by HIV/AIDS. It delivers a range of services, including case management, benefits enrollment assistance, housing referrals, and health education, with an emphasis on empowering clients through peer support and trauma-informed care. The organization collaborates with community partners to build inclusive programs, advocate for clients’ needs, and train staff and volunteers. Through its work, The Alliance aims to reduce stigma, improve health outcomes, and strengthen the wellbeing of individuals and families in NYC.