Customer Quality Sr. Specialist
Nissan Motor(1 month ago)
About this role
The Customer Quality Specialist analyzes customer feedback from surveys and other channels to drive improvements in customer satisfaction and the overall sales and service experience. The role focuses on implementing projects and technologies that enhance customer centricity and service excellence across the dealer network. Based in Mexico City, the position supports continuous improvement initiatives and cross-functional collaboration.
Required Skills
- Voice Of Customer
- NPS
- CSAT
- Survey Platforms
- Mystery Shopper
- Data Visualization
- Excel
- Power BI
- Tableau
- Project Management
+4 more
Qualifications
- Bachelor’s Degree in Administration, Marketing or Business
About Nissan Motor
nissan-global.comNissan Motor Corporation Global Website: Visit the site for information about Nissan, sustainability, IR, and innovation. This site also provides various Nissan initiatives, including design, safety, quality, and community engagement.
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