Sr Customer Service Advocate

The Sr Customer Service Advocate at Hewlett Packard Enterprise resolves escalated case issues and customer satisfaction problems originating from telephone and written correspondence. This role provides professional solutions to end-users, dealers, and service providers while acting as a support link for field employees and channel partners regarding complex availability, pricing, and product safety concerns. The position requires developing subject matter expertise to handle diverse business issues and exercise independent judgment to select appropriate solutions within established guidelines.