Sr Customer Service Representative-Order Management
Black+Decker(3 months ago)
About this role
A Senior Customer Service Representative at Stanley Black & Decker acts as the primary point of contact for national and international customers and distributors, supporting order intake, status tracking, and product/service inquiries. The role focuses on delivering outstanding customer advocacy and collaborating with internal teams to maintain strong customer relationships and ensure timely resolution of issues.
Required Skills
- Order Management
- Customer Communication
- Returns Processing
- Shipping Logistics
- Order Entry
- Import Export
- Invoicing
- SAP
- WMS
- Excel
+1 more
Qualifications
- High School Diploma
- Bachelor's Degree Preferred
About Black+Decker
blackanddecker.comOfficial website of BLACK+DECKER™. See our power tools, garden tools, and more. Find information on products, where to buy, news, and customer service.
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