EBSCO
EBSCO Information Services is seeking an experienced Sr Customer Service Representative to manage a portfolio of customer accounts, primarily college and university libraries, providing exceptional service and support for print and electronic journal subscriptions. The role involves resolving complex customer inquiries, maintaining strong customer relationships, and identifying opportunities to improve processes and overall customer experience. This position requires strong problem-solving skills and the ability to thrive in a fast-paced, deadline-driven environment.
Headquarters
Ipswich, Massachusetts, United States
Company Size
1001-5000 employees
Founded
1984
EBSCO is a leading provider of research databases, e‑journals, magazine subscriptions, e‑books and discovery services. It supplies curated content and access platforms to academic and public libraries, corporations, schools, government agencies and medical institutions. EBSCO’s products combine extensive scholarly and consumer content with discovery, indexing and access tools to help researchers find, access and manage information. Libraries and organizations rely on EBSCO for its breadth of content, integrated discovery features, and support for research, teaching and clinical workflows.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for EBSCO.
Electronic Resources Librarian, Journals
Smith College
Accountant Sr
BAE Systems
Sr. Accounting Specialist
Crane Worldwide Logistics
Resource Management Coordinator, UT Libraries
UTSG
Coordinator of Periodicals - Acquisitions
St. Louis County Library
Part-time Library Assistant
8a7883d06abc7c06016ac72bef730c30