Sr. Customer Success Manager – AI, Rights & Licensing Solutions for Research & Corporate Markets

The Senior Customer Success Manager for AI, Rights & Licensing Solutions partners with the Senior Director to develop post-adoption customer success and education programs for customers who purchased AI-powered content, rights, and licensing solutions across research and corporate markets. The role manages customer relationships across the subscription lifecycle and creates onboarding programs to ensure swift time-to-value and drive renewals. It also helps shape AI product strategy and requires knowledge of research publishing, content licensing, and corporate health markets.