Sr. Customer Success Manager

The Senior Customer Success Manager at Trunk Tools serves as the primary point of contact for a portfolio of accounts, driving customer engagement, retention, and growth by building strong relationships and identifying upsell opportunities. The role involves guiding customers through onboarding, ensuring they realize the full value of the company's AI-driven construction software, and acting as a customer advocate to influence product improvements. This position requires managing customer health, conducting strategic account planning, and resolving escalations to ensure long-term success and satisfaction.