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Sr. Customer Support Analyst at Anaplan - ApplyBlast

Sr. Customer Support Analyst

Anaplan

3 days ago

3.5 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr. Customer Support Analyst role at Anaplan focuses on delivering exceptional support to enterprise customers by resolving complex technical issues on the Anaplan platform. This position requires strong problem-solving skills, empathy, and the ability to manage high-priority cases in a fast-paced environment. The analyst will collaborate with internal teams and customers to ensure successful outcomes and contribute to knowledge management and mentorship efforts.

Responsibilities

Resolve complex L2 support cases for enterprise customers
Investigate multifaceted platform and integration issues
Mentor L1 analysts and create knowledge base articles

Skills

About Anaplan

anaplan.com

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

2006

View Profile

Anaplan is a cloud-based connected planning platform that enables enterprises to build models, run AI-driven scenario planning and forecasting, and deliver integrated analysis and reporting. Its platform supports real-time modeling, collaborative what‑if analysis, and data integration across finance, supply chain, sales, and HR to align strategic, financial, and operational plans. Organizations use Anaplan to speed decision-making, improve cross-functional alignment, and scale planning processes across the business.