Sr. Customer Support Engineer, Deployments - Europe

ZEDEDA(2 months ago)

RemoteFull TimeSenior$123,620 - $166,616 (estimated)Customer Support

About this role

The Senior CSE, Deployments at ZEDEDA leads technically complex, long-running deployments for Fortune 500 customers across Europe. The role focuses on building trusted technical relationships while ensuring smooth, secure deployment and operation of ZEDEDA’s edge computing platform. It involves working closely with customers over 12–24 month engagements and coordinating cross-functional activities to deliver successful outcomes. The position sits within customer support and is critical to driving product adoption and customer satisfaction.

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Required Skills

Customer Support
Technical Deployments
Troubleshooting
Root Cause Analysis
Technical Writing
Project Management
Customer Education
Escalation Management
On Call Support
Hardware Configuration

+31 more

Qualifications

BS Computer Science
BS Information Technology
Certified Kubernetes Administrator

About ZEDEDA

zededa.com

ZEDEDA provides an open, distributed, cloud-native edge management and orchestration platform that helps enterprises deploy, secure, and operate applications across heterogeneous edge devices at scale. Built around open-source EVE and the ZED platform, it offers zero‑touch provisioning, lifecycle management, remote monitoring, and hardware-rooted security for containers, VMs and Kubernetes workloads. ZEDEDA targets industrial IoT, retail, telecom and other distributed environments where centralized policy, compliance and resilient operation are critical. Customers choose ZEDEDA for its open architecture, enterprise-grade security, and ability to manage large, geographically dispersed fleets.