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© All Rights Reserved. ApplyBlast.com
Unum Group
The Sr. CX Manager translates customer insights and experience data into actionable opportunities to improve customer outcomes and support Value Stream objectives. This role involves collaborating with stakeholders to identify experience improvements, facilitate cross-functional alignment, and drive strategic initiatives that enhance growth, persistency, and operational efficiency. The position requires strong analytical and consulting capabilities to influence outcomes across a matrixed organization while promoting a customer-centric culture.
Unum Group is an insurance holding company that helps millions of people gain access to affordable workplace benefits, including disability, life, accident, critical illness, dental, and vision insurance. Operating through subsidiaries such as Unum (U.S.), Colonial Life, and Unum (U.K. and Poland), the company focuses on helping employees protect their families, finances, and futures. Unum Group is recognized as one of the leading providers of workplace benefits in the U.S. and internationally.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Unum Group.
21% above the average for this role