Sr. CX Operations Coordinator
Grüns
About this role
The Sr. CX Operations Coordinator scales quality, clarity, and consistency across the Customer Experience team by building and maintaining the operational foundation that enables fast, accurate work. The role connects QA, training, knowledge, escalations, and order operations to improve response quality, reduce avoidable escalations, and tighten end-to-end issue resolution. This is a hands-on position in a fully remote HQ environment with quarterly off-sites.
Skills
About Grüns
gruns.coGrüns Daily Nutrition makes convenient, grab-and-go gummy snack packs designed to fill common nutritional gaps and support gut health, energy, immunity, recovery, beauty, and focus. Their products are made in the USA and Canada and formulated without artificial colors or flavors. Grüns positions itself as a plant-based, vegan solution that’s free from gluten, dairy, and nuts, aimed at people who want an easy daily boost of targeted nutrients.
Recent company news
Bon Appétit: Recipes, Cooking, Entertaining, Restaurants | Bon AppétitI’ve Been Eating Grüns Gummies Daily for 6 Months—Here's How I Feel
Oct 8, 2025
Inc.comExclusive: Grüns, the Gummy Vitamin Startup, Is Growing as Fast as an AI Company
Oct 22, 2025
Modern RetailWhat’s next for Grüns this holiday season after a breakout year in retail
Nov 3, 2025
Gotham FCGotham FC and Grüns Forge Strategic Partnership Centered on Foundational Nutrition
May 1, 2025
Morrison FoersterMoFo Advises Grüns on Series B Investment Round
May 12, 2025
About Grüns
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Grüns.
Salary
$70k – $85k
per year