Senior Manager, CX Operations
Glean(21 days ago)
About this role
Glean is hiring a Senior Manager, CX Operations to own the operational foundation that enables its post-sales organization to deliver scalable customer outcomes. The role sits at the intersection of Customer Success and Revenue Strategy & Operations, partnering closely with cross-functional leaders to ensure a data-driven customer journey from onboarding through renewal. It reports to the VP of Revenue Strategy & Operations and is based in the SF Bay Area with a hybrid schedule.
Required Skills
- CX Operations
- Revenue Operations
- Post-Sales Strategy
- Capacity Planning
- Segmentation
- Dashboards
- Reporting
- Health Scoring
- Renewals Forecasting
- Playbooks
+6 more
About Glean
glean.comGlean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.