Senior Manager, CX Operations
Glean
About this role
Glean is hiring a Senior Manager, CX Operations to own the operational foundation that enables its post-sales organization to deliver scalable customer outcomes. The role sits at the intersection of Customer Success and Revenue Strategy & Operations, partnering closely with cross-functional leaders to ensure a data-driven customer journey from onboarding through renewal. It reports to the VP of Revenue Strategy & Operations and is based in the SF Bay Area with a hybrid schedule.
Skills
About Glean
glean.comGlean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.
Recent company news
CNBCGlean, gen AI enterprise search startup, raises $150 million in deal adding billions to valuation
Jun 10, 2025
Business WireGlean Surpasses $200M in ARR for Enterprise AI, Doubling Revenue in Nine Months
Dec 8, 2025
TechCrunchThe enterprise AI land grab is on — Glean is building the layer beneath the interface
3 weeks ago
FortuneExclusive: Glean hits $200 million ARR, up from $100 million nine months back
Dec 8, 2025
VitalLaw.comTRADEMARK—N.D. Cal.: AI software company’s motion to dismiss granted in part over use of GLEAN mark
1 week ago
About Glean
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Glean.
Salary
$200k – $240k
per year