Sr. Desktop Support Specialist
Bridgeheadit
About this role
Bridgehead IT is seeking a Field Services Technician to provide first level Service Desk support to users, handling hardware and software issues with a focus on customer satisfaction and technical expertise. The role involves supporting various applications and hardware, following policies, and developing documentation.
The position is integral to maintaining high-quality customer service and involves interaction across team levels, supporting a broad range of hardware and software, and adhering to established procedures.
Skills
About Bridgeheadit
bridgeheadit.comBridgehead IT is a full-service technology partner headquartered in San Antonio that provides managed IT and support solutions to businesses in Houston, South Texas, and beyond. They deliver services such as helpdesk and on-site support, cloud migrations and hosting, network and infrastructure management, and cybersecurity and compliance. The team emphasizes proactive monitoring and strategic IT planning to reduce downtime, strengthen security, and align technology with business goals. Bridgehead positions itself as a responsive, local partner with the capabilities to support organizations globally.
About Bridgeheadit
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$67k – $90k
per year