Sr Director, Customer Relationship Management

Twist Bioscience(8 days ago)

HybridFull TimeDirector$240,000 - $300,000Customer Relationship Management

About this role

The Sr. Director, Customer Relationship Management leads the strategic development, implementation, and optimization of enterprise CRM systems at Twist Bioscience, with primary reliance on the Salesforce platform. The role supports commercial and research partners in a life-sciences context, ensuring the CRM enables commercialization of therapeutics, diagnostics, and research tools while meeting regulatory requirements. This position is an executive-facing leader responsible for the long-term CRM roadmap and platform ownership.

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Required Skills

Salesforce
CRM Strategy
Data Governance
Technical Leadership
Team Management
SDLC
Systems Integration
Regulatory Compliance
Reporting
Analytics

+4 more

Qualifications

Masters Degree
Salesforce Administrator Certification
Sales Cloud Consultant
Platform App Builder
PMP

About Twist Bioscience

twistbioscience.com

Twist Bioscience is a San Francisco–based synthetic biology company that developed a proprietary silicon‑based DNA synthesis platform to produce high‑quality synthetic DNA at scale. It offers gene synthesis, oligo pools and pooled libraries, NGS target‑enrichment and exome panels, variant libraries, and related synthetic DNA tools. Twist serves research, diagnostics, drug discovery and industrial biotech customers, emphasizing high throughput, accuracy, and scalable manufacturing to accelerate genetic engineering, sequencing, and therapeutic development.