Sr Director, Customer Relationship Management

Twist Bioscience

1 month ago

3.5 on Glassdoor

United States

Hybrid

Full Time

Director

6 applicants

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About this role

The Sr. Director, Customer Relationship Management leads the strategic development, implementation, and optimization of enterprise CRM systems at Twist Bioscience, with primary reliance on the Salesforce platform. The role supports commercial and research partners in a life-sciences context, ensuring the CRM enables commercialization of therapeutics, diagnostics, and research tools while meeting regulatory requirements. This position is an executive-facing leader responsible for the long-term CRM roadmap and platform ownership.

Skills

Qualifications

Masters DegreeSalesforce Administrator CertificationSales Cloud ConsultantPlatform App BuilderPMP

About Twist Bioscience

twistbioscience.com

Twist Bioscience is a San Francisco–based synthetic biology company that developed a proprietary silicon‑based DNA synthesis platform to produce high‑quality synthetic DNA at scale. It offers gene synthesis, oligo pools and pooled libraries, NGS target‑enrichment and exome panels, variant libraries, and related synthetic DNA tools. Twist serves research, diagnostics, drug discovery and industrial biotech customers, emphasizing high throughput, accuracy, and scalable manufacturing to accelerate genetic engineering, sequencing, and therapeutic development.