Sr. Director Support EMEA & APAC

RingCentral(1 month ago)

HybridFull TimeDirector$155,753 - $206,581 (estimated)Customer Support

About this role

RingCentral is hiring a Senior Director of Customer Support Delivery to lead and transform customer support across the EMEA and APAC regions from its Sofia, Bulgaria office. The role focuses on strategic leadership of multi-country, multi-time-zone support operations to deliver a best-in-class customer experience aligned with global strategy and regional business objectives. This position operates within RingCentral’s Global Service and Support organization supporting its UCaaS and contact center offerings.

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Required Skills

Customer Support
Support Operations
People Leadership
Stakeholder Management
Cross-Functional Collaboration
Program Management
Continuous Improvement
Operational Excellence
Metrics And KPIs
Customer Experience

+6 more

Qualifications

Bachelor's Degree

About RingCentral

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