Sr. Escalation Manager
X(6 days ago)
HybridFull TimeSenior$117,983 - $158,482 (estimated)Customer Support
Apply NowAbout this role
Trend Micro seeks a Senior Critical Account Escalation Manager to manage high-impact escalations for strategic customers, ensuring resolution and fostering long-term trust. The role involves collaborating across multiple teams, translating customer feedback into product improvements, and supporting global customer engagement efforts.
Required Skills
- Customer Management
- Escalation Management
- Product Feedback
- Cross-Functional Leadership
- Cybersecurity Platforms
- Cloud Infrastructure
- Threat Detection
- Communication
- Project Management
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