Qualys
As a Technical Escalation Manager, you will lead the resolution of high-impact customer issues within a cybersecurity platform, acting as the primary owner for critical escalations. You will collaborate across Support, Engineering, and Product teams to manage end-to-end escalation processes, drive timely resolutions, and improve overall customer experience through clear communication and strategic analysis.
Headquarters
Foster City, California, United States
Company Size
1001-5000 employees
Founded
1999
N/A
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Qualys.
Qualys didn’t post a salary, so this is our estimate from similar listings.
127% above the average for this role