Sr. Manager Customer Care-3
OLG(5 days ago)
About this role
The Senior Manager Customer Care role involves leading the modernization and transformation of the contact centre to enhance customer and employee experiences. The role emphasizes a people-first culture, operational excellence, and cross-channel innovation, working closely with various teams to achieve strategic goals.
Required Skills
- Customer Experience
- Leadership
- Operational Excellence
- Digital Transformation
- People Management
- Automation
- Data Analysis
- Service Design
- Process Improvement
- Regulatory Compliance
About OLG
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