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© All Rights Reserved. ApplyBlast.com
Away
The Senior Manager, Customer Experience & Retention will lead Away’s Voice of Customer program, translate multi‑channel feedback into retention strategies, and own key metrics such as NPS, CSAT, and LTV. The role involves building and managing a team, partnering across retail, brand, and service functions, and designing innovative programs like Surprise & Delight and VIP personalization to drive brand loyalty.
Headquarters
New York, New York, United States
Company Size
201-500 employees
Founded
2015
Away is a travel goods brand that designs and sells luggage, bags, and travel accessories for modern travelers. Its product lineup includes carry-on and larger luggage, backpacks, totes, and packing accessories, built for durability and thoughtful details. Away operates an online store and 17 physical locations across the US, UK, and Canada.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Away.
21% above the average for this role