Sr. VoC Analyst

A Senior Voice of Customer (VoC) Analyst at Pacific Life supports the Customer Measurement and Insights Team by executing end-to-end VoC programs and analyzing customer feedback. This role involves maintaining experience metrics like NPS and CSAT, facilitating feedback flows across channels, and deriving actionable insights for key business partners. The position requires partnering with the VoC Program Management and analytics teams to improve customer advocacy and experience within the consumer markets division.