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Sr. Manager, Customer Experience Strategy at Abbott Laboratories - ApplyBlast

Sr. Manager, Customer Experience Strategy

Abbott Laboratories

8 days ago

3.7 on Glassdoor

Madison, Wisconsin, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr. Manager, Customer Experience Strategy represents the voice of the oncology customer within the Precision Oncology Business Unit, shaping strategy and decision-making through end-to-end journey mapping and real-world insights. This role serves as a subject matter expert on customer workflows and needs, collaborating with cross-functional teams to drive CX strategies and operational improvements. The position requires balancing customer empathy with business realities to enhance outcomes and deliver measurable value.

Responsibilities

Represent Customer Experience within Precision Oncology and serve as the voice of the customer
Define end-to-end customer journeys and identify moments that matter across all products
Translate customer insights into CX strategies and business cases to improve outcomes

Skills

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.