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Sr. Manager, Customer Support at Petvisor - ApplyBlast

Sr. Manager, Customer Support

Petvisor

5 days ago

4.1 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Sr. Manager, Customer Support leads a frontline team to enhance customer satisfaction and loyalty for veterinary clinics and pet parents. This role focuses on modernizing support workflows through automation and AI while leveraging data to drive product improvements. The position involves coaching team members, managing daily operations, and directly engaging with customers to resolve issues.

Responsibilities

Lead and coach frontline support team to improve customer satisfaction and loyalty
Modernize support workflows using automation and AI to increase first-time resolutions
Analyze support data and customer feedback to identify trends and drive product improvements

Skills

About Petvisor

petdesk.com

Headquarters

West Hollywood, California, United States

Company Size

51-200 employees

Founded

2013

View Profile

This company offers veterinary practice software that helps clinics reclaim time and strengthen client relationships through integrated communication tools, phone systems, direct online booking, AI-powered clinical notes, and customizable marketing. Built for veterinary clinics and hospitals, the platform centralizes scheduling, messaging, and patient records to streamline workflows and reduce administrative burden. Clinics use it to grow revenue and retention by simplifying bookings, automating outreach, and improving in‑clinic efficiency.