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Sr. Support Manager at Help Scout - ApplyBlast

Sr. Support Manager

Help Scout

8 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Help Scout is seeking a Senior Support Manager to oversee its frontline support team, ensuring superior customer service and operational efficiency. The role involves hands-on leadership, team coaching, and collaboration with different support teams to improve workflows and support quality.

Skills

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

View Profile

Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.