About this role
Help Scout is seeking a Senior Support Manager to oversee its frontline support team, ensuring superior customer service and operational efficiency. The role involves hands-on leadership, team coaching, and collaboration with different support teams to improve workflows and support quality.
Required Skills
- Customer Support
- Team Leadership
- Troubleshooting
- SaaS Support
- Performance Metrics
- Customer Experience
- Technical Support
- Training
- Workflow Optimization
- Support Operations
About Help Scout
helpscout.comHelp Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.
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