Sr. Manager, Training Delivery
Expediainc(20 hours ago)
About this role
The Sr. Manager, Training Delivery at Expedia leads a global team of trainers to design and deliver scalable learning programs for customer service agents in a contact center environment. The role focuses on enhancing agent performance and driving continuous improvement in training effectiveness.
Required Skills
- facilitation
- Data Analysis
- Training Delivery
- Coaching
- Program Management
- Stakeholder Management
- Learning & Development
- Customer Service
- Leadership
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