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Sr. Product Engineer at Help Scout - ApplyBlast

Sr. Product Engineer

Help Scout

4 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

11 applicants

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About this role

Help Scout is seeking a Full-Stack Product Engineer with a frontend focus to build AI-powered experiences for their support platform. The role involves designing end-to-end solutions spanning retrieval, agentic workflows, and high-quality user interfaces using modern technologies like TypeScript and React. You will own the full development lifecycle, ensuring production readiness through rigorous evaluation, monitoring, and customer collaboration.

Responsibilities

Build end-to-end AI features from retrieval to polished user interfaces
Design evaluation guardrails and monitoring for production AI reliability
Optimize LLM latency, cost, and safety across various providers
Collaborate with customers to define outcome metrics for new features
Implement automation, logging, and alerting for production readiness

Skills

Qualifications

BS in Computer ScienceAWS CertificationGitHub CertificationFull-Stack Software Development Certificate

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

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Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.