Sr Quality Assurance Analyst
Dexcom(5 days ago)
About this role
Dexcom is seeking a Senior Quality Assurance Analyst to leverage AI speech and text analytics in enhancing customer service quality across channels. The role involves transforming interaction data into actionable insights, supporting coaching and process improvements, and working closely with operations and IT teams. It offers opportunities to innovate within a global, industry-leading organization dedicated to improving health outcomes.
Required Skills
- AI
- Speech Analytics
- NLP
- Data Visualization
- Customer Service
- Python
- Statistical Analysis
- Quality Assurance
- Automation
- Data Management
About Dexcom
dexcom.comDexcom Continuous Glucose Monitoring is simplifying diabetes management with a small device, accurate real-time glucose readings, and proven results. No fingersticks or scanning.†
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