Sr. Quality Evaluator

Philip Morris International(2 months ago)

Independencia, Peru, Lima, PeruOnsiteFull TimeSenior$99,731 - $135,884 (estimated)Quality Assurance

About this role

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards. This position assists in assessing quality standards and provides insights to improve program performance.

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Required Skills

Quality Standards
Call Monitoring
Customer Contact
Performance Improvement

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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