Quality Analysts
Bill Gosling Outsourcing(1 month ago)
About this role
A Quality Assurance (QA) Analyst at Bill Gosling Outsourcing evaluates the quality of associates’ customer interactions by monitoring inbound/outbound calls and email responses to assess demeanor, technical accuracy, and compliance with company policies. The role supports development and implementation of call center quality processes and recommends training and process enhancements to improve the overall customer experience.
Required Skills
- Call Monitoring
- Email Evaluation
- Quality Auditing
- Process Improvement
- Data Analysis
- Reporting
- Training
- Compliance
- Customer Service
- Communication
+1 more
Qualifications
- High School Diploma or Equivalent
- College Diploma
- University Degree
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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