Sr. Renewals Specialist
Klaviyo(6 days ago)
About this role
A Senior Renewals Specialist at Klaviyo is part of the global renewals team focused on ensuring contracted customers continue to realize value from Klaviyo’s platform. The role partners closely with Customer Success, Growth, and other GTM teams to support retention and renewal outcomes while helping shape AI-enabled workflows and process improvements. It is a senior individual contributor position operating across US locations.
Required Skills
- Renewals
- Account Management
- Customer Engagement
- Cross-Functional Collaboration
- Forecasting
- Process Improvement
- CRM
- Data Analysis
- Communication
- Organization
+2 more
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.