Sr. Staff Software Development Engineer - Customer Reliability

Zscaler(1 month ago)

RemoteFull TimeSenior$154,000 - $220,000Customer Reliability Engineering

About this role

Senior Staff Software Engineer on the Customer Reliability Engineering team supporting the Zscaler Private Access platform. This remote US role focuses on ensuring product reliability and high service availability while partnering across engineering and support functions. The position emphasizes driving improvements to the customer experience and enabling rapid resolution of high-impact incidents.

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Required Skills

Customer Escalations
Technical Liaison
Debugging
Cloud Environments
Linux/Unix
Hotfix Management
Reliability Engineering
Networking
C Programming
Data Structures

+7 more

Qualifications

US Citizenship

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.