ServiceNow
ServiceNow is seeking a Sr Staff Software Engineer to design and architect next-generation AI agents for its Observability group, focusing on automating incident investigation and remediation. The role involves driving technical direction, collaborating with cross-functional teams, and mentoring engineers to enhance platform capabilities and engineering excellence. This position aims to reduce mean time to resolution by leveraging large language models and predictive analytics within a governed enterprise platform.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.
Senior Lead – Observability (ServiceNow ITOM & Dynatrace)
Northern Trust
Incident Command & Observability Lead
Workday
AI Observability Architect
HCL Group
Senior/Staff Software Engineer (Platform)
Clera
Member of Technical Staff (MTS) - Observability and Reliability
Avra Commodities Pte Ltd
AI Product Engineer
ClickHouse