Sr. Team Leader - Back End
Acquire(25 days ago)
About this role
Senior Team Leader – Front End / Back End Operations at a global BPO outsourcer responsible for leading and optimizing day-to-day contact center and back-office operations to ensure service excellence, productivity, and client satisfaction. The role emphasizes driving operational performance, continuous improvement, and stakeholder engagement across client programs. This is an onsite role based at the 1800 Bldg, Eastwood.
Required Skills
- SLA Management
- KPI Monitoring
- Process Improvement
- People Leadership
- Coaching
- Workforce Management
- Capacity Planning
- Reporting
- Analytics
- Quality Assurance
+1 more
Qualifications
- Bachelor's Degree in Business or Management (Preferred)
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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